Jean Wilner: Portfolio

Welcome to my professional portfolio! Below, you’ll find projects and initiatives I’ve led or contributed to in the fields of Project Management, Healthcare Informatics, and Quality Improvement. These showcase my ability to optimize processes, lead cross-functional teams, and drive meaningful change.

Portfolio Projects

• The Epic Interface Pilot – Information Blocking Project
  • Project Focus: Ensuring compliance with federal Information Blocking regulations through a seamless Epic interface pilot.
  • Impact: Successfully tested and validated Epic system interoperability, ensuring smooth data exchange while complying with ONC Cures Act requirements.
• My Role:
  • Led cross-functional collaboration between IT teams, compliance officers, and clinical staff to align workflows with regulatory standards.
  • Facilitated data-sharing optimization using FHIR APIs and Epic integration.
  • Ensured regulatory compliance by conducting system audits and user training.

• LWBS (Left Without Being Seen) Project
  • Project Focus: Reducing patient walkouts and optimizing emergency department (ED) efficiency to improve patient care.
  • Impact: Implemented process improvements that reduced LWBS rates by 2%, enhancing patient experience and care access.
• My Role:
  • Conducted root cause analysis using Lean Six Sigma methodologies to identify bottlenecks in patient flow.
  • Worked with nurses, ED physicians, and operations teams to redesign triage and wait-time management.
  • Developed a real-time dashboard tracking patient flow, enabling proactive intervention in high-risk cases.

• The Badge Risk Mitigation Project
  • Project Focus: Addressing security risks associated with staff badges to ensure compliance with safety and access protocols.
  • Impact: Strengthened badge security, reducing unauthorized access risks and improving compliance with organizational security policies.
• My Role:
  • Led an assessment of badge vulnerabilities, identifying key risk points in physical and digital access.
  • Designed and implemented automated monitoring systems to track badge usage in restricted areas.
  • Partnered with HR, IT, and compliance teams to develop an enhanced badge access policy with training for employees.

• Operations Manual Development
  • Project Focus: Creating a standardized Operations Manual for governance, process consistency, and organizational efficiency.
  • Impact: Developed a comprehensive Operations Manual streamlining processes across departments, improving efficiency and accountability.
• My Role:
  • Defined best practices, SOPs, and governance policies to ensure operational consistency.
  • Engaged with stakeholders across departments to document and standardize key workflows.
  • Implemented a review and approval process to ensure the manual remains up-to-date and aligns with industry standards.